1. Who we are
MainteGO (“MainteGO,” “we,” “us,” or “our”) provides a software platform for property maintenance management, coordination with vendors, and financial and operational analytics for landlords and property managers.
This Privacy Policy explains how we collect, use, store, and share information when you use our websites, products, and services, including when you provide a mobile phone number to receive SMS/text messages from us.
2. Information we collect
We may collect the following types of information:
- Contact information—such as your name, email address, phone number, and business details when you sign up, request a demo, or communicate with us.
- Account and usage information—such as login credentials, role, property information, and settings within the MainteGO platform.
- SMS and mobile information—your mobile phone number, message content you send to us, delivery logs, timestamps, and opt-in or opt-out choices.
- Technical information—including IP address, browser type, device identifiers, and usage data collected through cookies and similar technologies.
3. How we use your information
We use the information we collect for purposes such as:
- Providing and operating the MainteGO platform and services.
- Creating and managing your account, including providing customer support.
- Sending service-related messages and notifications, including SMS messages when you have opted in.
- Communicating with you about updates, new features, and important information related to your use of the platform.
- Monitoring and improving the performance, security, and usability of our services.
- Meeting legal, regulatory, and compliance obligations and enforcing our agreements.
4. Mobile numbers and SMS messaging
When you provide your mobile phone number and opt in, you consent to receive service-related text messages from MainteGO. These may include appointment reminders, task or work-order updates, account notifications, and similar communications.
We do not share, sell, rent, or disclose mobile numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared with subcontractors or service providers only as required to deliver messaging and related support services. Sharing is limited to what is necessary for those providers to perform services on our behalf. Message frequency may vary. Message and data rates may apply.
5. How to opt in, opt out, and get help
You may opt in through our website forms, in-product enrollment, or other clear consent mechanisms that describe the program and reference this Privacy Policy.
You can opt out at any time by replying STOP. After STOP, we will send a confirmation and cease further SMS messages to that number except where required for compliance or security.
For help, reply HELP or contact support@maintego.pro.
6. Cookies and similar technologies
We may use cookies and similar technologies to remember preferences, keep users logged in, understand how visitors use pages and features, and improve performance, security, and user experience.
You can manage cookies through browser settings. Disabling cookies may prevent some features from working properly.
7. How we share information
We do not sell your personal information. We may share information only in the following situations:
- With trusted service providers and vendors who assist us in operating our platform, processing data, delivering SMS messages, or providing support and analytics. These parties are required to use the information only as necessary to provide services to us and must protect it in line with this Policy.
- With your authorization or at your direction, for example when you integrate MainteGO with third-party systems.
- When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MainteGO, our customers, or others.
- In connection with a business transaction, such as a merger, acquisition, asset sale, or similar event, subject to appropriate confidentiality safeguards.
Mobile numbers and SMS consent data are not shared with third parties or affiliates for marketing or promotional use.
8. Data security
We implement reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We monitor and update our safeguards to reduce risk.
9. Data retention
We retain personal information, including mobile numbers and related messaging logs, for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, we take reasonable steps to delete, anonymize, or de-identify it securely.
10. Your rights and choices
Depending on where you are located, you may have certain rights regarding your personal information, which can include:
- Accessing the information we hold about you.
- Requesting corrections to inaccurate or incomplete data.
- Requesting deletion of your personal information where applicable.
- Objecting to or restricting certain types of processing, including marketing communications.
To exercise these rights, contact support@maintego.pro. We may need to verify your identity before responding to your request.
11. Children’s privacy
MainteGO is designed for business and professional use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.
12. International users
Our services are primarily intended for use in the United States. If you use them outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will revise the “Last updated” date at the top of this page and, when appropriate, provide additional notice.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. How to contact us
Questions about this Privacy Policy, our SMS program, or our data practices can be sent to:
MainteGO
Chicago, IL, United States
Email: support@maintego.pro