Privacy Policy

1. Who we are

MainteGO (“MainteGO,” “we,” “us,” or “our”) provides a software platform for property maintenance management, coordination with vendors, and financial and operational analytics for landlords and property managers.

This Privacy Policy explains how we collect, use, store, and share information when you use our websites, products, and services, including when you provide a mobile phone number to receive SMS/text messages from us.

2. Information we collect

We may collect the following types of information:

• Contact information – such as your name, email address, phone number, and business details when you sign up, request a demo, or communicate with us.
• Account and usage information – such as login credentials, role, property information, and settings within the MainteGO platform.
• SMS and mobile information – your mobile phone number, message content you send to us, delivery logs, timestamps, and preferences (for example, opt-in and opt-out choices).
• Technical information – including IP address, browser type, device identifiers, and usage data collected through cookies and similar technologies.

3. How we use your information

We use the information we collect for purposes such as:

• Providing and operating the MainteGO platform and services.
• Creating and managing your account, including providing customer support.
• Sending service-related messages and notifications, including SMS messages when you have opted in.
• Communicating with you about updates, new features, and important information related to your use of the platform.
• Monitoring and improving the performance, security, and usability of our services.
• Meeting legal, regulatory, and compliance obligations and enforcing our agreements.

4. Mobile numbers & SMS messaging

When you provide your mobile phone number and opt in to receive SMS messages from MainteGO, you explicitly consent to receive text messages related to our services. These may include appointment reminders, task or work order updates, account notifications, and similar communications.

We do not share, sell, rent, or disclose mobile numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared with subcontractors or service providers only as required to deliver messaging and related support services (for example, SMS gateway providers or technical operations). In such cases, data sharing is limited to what is necessary for the subcontractor to perform services on our behalf.

Message frequency may vary depending on your interaction with the platform and your notification settings. Message and data rates may apply according to your mobile carrier plan.

5. How to opt in, opt out, and get help

You may opt in to SMS messaging through our website forms, in-product enrollment, or other clear consent mechanisms that describe the program and reference this Privacy Policy.

You can opt out of receiving SMS messages at any time by replying STOP (or another opt-out keyword we support) to any message you receive from us. After you send STOP, we will send a confirmation message and then cease sending further SMS messages to that number, except where required for compliance or security.

To request help or more information about our messaging program, you may reply HELP to any message or contact us at support@maintego.pro.

6. Cookies and similar technologies

We may use cookies and similar technologies on our website and platform to:

• Remember your preferences and keep you logged in.
• Understand how visitors interact with our pages and features.
• Improve performance, security, and user experience.

You can manage cookie preferences through your browser settings. If you disable cookies, some features of our services may not function properly.

7. How we share information

We do not sell your personal information. We may share information only in the following situations:

• With trusted service providers and vendors who assist us in operating our platform, processing data, delivering SMS messages, or providing support and analytics. These parties are required to use the information only as necessary to provide services to us and must protect it in line with this Policy.
• With your authorization or at your direction, for example when you integrate MainteGO with third-party systems.
• When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MainteGO, our customers, or others.
• In connection with a business transaction, such as a merger, acquisition, asset sale, or similar event, subject to appropriate confidentiality safeguards.

Again, mobile numbers and SMS consent data are not shared with third parties or affiliates for marketing or promotional use.

8. Data security

We implement reasonable technical and organizational measures to help protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

No security measures are perfect or impenetrable, and we cannot guarantee absolute security of your information. However, we continually monitor and update our safeguards to reduce risk.

9. Data retention

We retain personal information, including mobile numbers and related messaging logs, for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise de-identify it in a secure manner.

10. Your rights and choices

Depending on where you are located, you may have certain rights regarding your personal information, which can include:

• Accessing the information we hold about you.
• Requesting corrections to inaccurate or incomplete data.
• Requesting deletion of your personal information where applicable.
• Objecting to or restricting certain types of processing, including marketing communications.

To exercise these rights, please contact us at support@maintego.pro. We may need to verify your identity before responding to your request.

11. Children's privacy

MainteGO is designed for business and professional use and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. International users

Our services are primarily intended for use in the United States. If you access or use our services from outside the U.S., you understand that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will revise the “Last updated” date at the top of this page and, when appropriate, provide additional notice.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. How to contact us

If you have questions about this Privacy Policy, our SMS program, or our data practices, you can contact us at:

MainteGO
Chicago, IL, United States
Email: support@maintego.pro